While cloud and mobile were saviours over a decade ago, the next recession will see rapid investment and growth in AI-based services, and the move to bot-based interactions with machine-to-machine services removing human interaction from many tasks, while business leaders, analysts and consumers become increasingly reliant on instant, smart digital advice. And we can expect another round of similar activity come the first waves of economic purse-tightening during the next downturn. At that point, every business will become fixated on survival and conservation through cost savings, redundancies and adapting the use IT to improve how they work.ĭuring the 2008 crash, and the years that followed, IT-based savings were the saviour of many businesses, as they dumped legacy infrastructure and high-cost tools for cloud and common off the shelf (COTS) technology, with a push to mobile-based working. The world is due for a pause in growth if not a crash of recession. Many business leaders, economists and pundits are so immersed in the triple-threat perils of Trumpism, Brexit and the Chinese slowdown that they fail to consider the wider picture. Leading the way into the digital business era is the customer service chatbot, an increasingly common feature on websites, apps and social media to help your users and drive engagement. The pace of business change is only getting faster as the pressure to streamline processes, economize and offer customers better service all compete for your time and investment. The Best Customer Service Chatbots: Use Cases and Examples
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |